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Accessibility
Experience design
User experience (UX) designers should consider the different ways users may interact with our products and services. This is a guide of principles that considers different conditions and will help us include accessibility throughout our design process.
UX Owner: Emma Wiltshire
UI Owner: Gemma D.
The three accessibility pillars for building user experiences…
Confidence
Make it simple for our users to operate different functionality so they don’t second guess us or themselves. Our users have different needs and we must support the different ways they’ll interact with our experiences, especially when it comes to fine movements.
Clarity
By creating a clear navigation experience for our users we help them find the content they need quickly regardless of disability or technology. Our experiences should be navigable by keyboard, provide skip links, and use consistent patterns.
Control
We put the user in control of their journey, helping them avoid mistakes and errors, and enabling them to back out or reverse an action when they do happen to make a mistake. We’re messy things us humans and make mistakes.
Easy operability instills user confidence
We must support all the different ways our users may interact with us and understand that some will have difficulty with fine movements. The confidence pillar covers:
Clear navigation and findable content
We must make our experiences clear and navigable for everyone. When it comes to creating a user experience, a good first step is to make all functionality available from a keyboard. The clarity pillar covers:
Help users to remain in control
We should encourage a sense of freedom and confidence in the user by making it easy for them to back out of a process or undo an action and avoid or correct mistakes. The control pillar covers: